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ServiceNow Project Manager

Reston, VA


The Project Manager is responsible for leading the delivery of internal and outsourced projects from project initiation to transition to operations so as to deliver projects on time and within budget and to meet the desired business objectives.

Position requires a TS/SCI clearance.


Identify project stakeholders, project requirements, and overall timelines

Manage and coordinate with project team to define scope, schedule, budget and risks

Document the communication plan, change management plan and escalation plan

Define team member roles and responsibilities, monitor team performance and ensure project resources receive the training required to perform their duties

Review and manage all changes requests according to the defined change management processes

Lead project meetings, status calls, coordinate project activities and manage stakeholder expectations

Provide regular project status updates including project progress toward achieving the objectives defined in the business case

Ensure the project management software tools are being updated in a timely manner

Provide sign-off for phase and project completion; document project outcome and lessons learned

Direct the activities of up to eight resources dependent upon on the scope of the project

Education and Experience Requirements:

4+ years of program / project management experience

Bachelor's degree in Business Administration, Computer Science or related field required/ Advanced degree preferred

Project Management Professional (PMP) certification preferred

Additional Requirements:

Experience at working as a leader and collaborator in a team-oriented environment is essential.

Can conform to shifting priorities, demands and timelines through analytical and problem-solving capabilities.

Reacts to project adjustments and alterations promptly and efficiently.

Flexible during times of change.

Ability to read communication styles of team members and contractors who come from a broad spectrum of disciplines.

Persuasive, encouraging, and motivating.

Ability to elicit cooperation from a wide variety of sources, including upper management, clients, and other departments.

Ability to defuse tension among project team, should it arise.

Ability to bring project to successful completion through organizational dynamics.

Strong written and oral communication skills.

Strong interpersonal and operational skill sets

Adept at conducting research into project-related issues and products – strong analytics skills.

Must be able to learn, understand, and apply new technologies.

Strong Customer service skills and focus required.

Ability to effectively prioritize and execute tasks in a high-pressure environment is crucial.

Tenacious, driven, energetic and a high degree of professional integrity.

Strong track record of on-time, on-budget and to-specification delivery of projects

Ability to organize, delegate and leverage resources to accomplish objectives

Exceptional understanding of the Solution Lifecycle (SDLC) and associated tools (e.g., MS Project, Clarity, etc.)

Ability to manage relationships with internal customers

Business process skills including budgeting and forecasting, business model development, business performance management, retail transactions, and revenue management

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